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At Indiegogo, we dedicate ourselves to your safety and peace of mind throughout the crowdfunding experience. We work hard to maintain the best environment for making contributions and managing campaigns, giving you confidence when it comes to making safe, informed decisions. If you ever need us, reach out to our Customer Happiness team any day of the week. Just send us an email at [email protected], and we’ll respond within 24 hours.
Our team of anti-fraud experts focuses on keeping our community safe. They’re responsible for developing new features to create a more secure and trustworthy environment for you. Our anti-fraud systems constantly monitor the performance of our product, helping us identify and eliminate fraudulent activity and scams.
We partner with global experts in online payments to ensure your Indiegogo payments are processed securely. If you experience any problems with your payments on Indiegogo, please see our article about common contribution errors for help. If you run a campaign on Indiegogo, we also have secure systems that manage how you receive money you’ve raised.
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Please help us provide a safe environment by moderating the campaign content on Indiegogo. If a campaign contains prohibited content (that is, content that violates our Terms of Use), notify us by using the “Let us know” link in the Prohibited Content area on the right side of the campaign page. When engaging with our community on social media, please respect our commenting policy. If your intellectual property is used by a campaign without your permission, send us a Digital Millennium Copyright Act (DMCA) notice, and we will remove that content on your behalf. Our Trust & Safety team follows up on all content moderation requests individually.
Keep your Indiegogo account secure by creating a strong password. For tips about staying safe online, please visit our article about online security.
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When you’re contemplating contributing to a campaign, consider all of the information available to decide whether and how much to give. It’s important to consider the strategic plan behind the campaign and to understand how your contribution will be used. Get familiar with the team running the campaign. Check the Funders tab on the campaign page to see if others have already contributed. If a campaign is marked as “Verified Nonprofit,” you can be sure that your contribution will go directly to the nonprofit organization identified.
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As you organize your campaign, be thorough, communicative, and transparent. Provide accurate details for your campaign and user profile. Be vigilant: monitor your campaign for suspicious activity, report inappropriate comments as spam, and let us know immediately if you spot a suspect contribution. Our Trust & Safety Team will investigate any concerns you might have. Contact us at [email protected].
